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Privacy Policy

 

 

Elion Companion (31, Pinewood Avenue UB8 3LW)

Effective Date: 10 April , 2026

 

 

  1. Introduction

Elion Companion (“Company”, “we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or interacting with us, you agree to the practices described in this policy.

 

 

  1. Information We Collect

We may collect and process the following types of personal data:

  a. Personal Identification Information

  • Full name
  • Email address
  • Phone number

 

   b. Booking Information

  • Appointment details
  • Preferences related to services
  • Location details for service delivery

 

    c. Payment Information

  • Billing details (processed securely via third-party payment providers)

 

   d. Technical Data

  • IP address
  • Browser type and device information
  • Website usage data (if applicable)

 

  1. How We Use Your Information

We use your personal data to:

  • Process and manage bookings
  • Communicate with you regarding services
  • Provide customer support
  • Improve our services and user experience
  • Comply with legal obligations

 

 

  1. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to provide services you request
  • Legitimate interests – to improve services and prevent fraud
  • Legal obligation – to comply with applicable laws
  • Consent – where required (e.g., marketing communications)

 

 

  1. Sharing Your Information

We do not sell your personal data. However, we may share your data with:

  • Trusted service providers (e.g., payment processors, IT support)
  • Legal or regulatory authorities when required
  • Professional advisors (e.g., legal, accounting)

All third parties are required to respect the security and confidentiality of your data.

 

 

  1. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal, tax, or regulatory requirements

 

 

  1. Data Security

We implement appropriate technical and organisational measures to protect your personal data from:

  • Unauthorized access
  • Loss or misuse
  • Disclosure or alteration

 

 

  1. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details below.

 

 

  1. Cookies and Tracking

If you use our website, we may use cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Improve functionality

You can control cookie preferences through your browser settings.

 

 

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

 

 

  1. International Data Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place in compliance with UK data protection laws.

 

 

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

 

  1. Contact Information

If you have any questions or wish to exercise your rights, please contact us:

 

Elion Companion
31, Pinewood Avenue UB8 3LW


Email: contact@elioncompanion.co.uk

Phone: +447735 311018

 

 

  1. Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.

Website: https://www.ico.org.uk

 

 

  1. Consent

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.